Order by 5pm for same-day delivery, 7 days a week across Klang Valley. Fresh premium blooms, handmade by our team of florists.

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    Frequently Asked Questions

    You will receive an order confirmation email at the email address provided to us. It will be an automatically generated email, so do check your spam / junk folder if you do not see the email in your inbox.

    We accept credit / debit / charge cards via a variety of payment methods such as Stripe to suit your preferred payment method. We recommend payment via credit / debit card since payment is instantly processed and we are able to directly to fulfill your order.

    All our flowers and gifts are sent out in one of our iconic ‘Someone thinks you’re awesome’ gift boxes. Our flowers are wet-wrapped and placed carefully inside our trademark flower jar. They are then positioned inside our custom designed flower box ready for their journey! Any extra goodies that you choose will be placed carefully inside the dedicated add-on sections within the flower box. We’ll then add our standard white message card. We then seal all our boxes with a sticker, pop the address label on and it’s ready to make someone’s day!

    You can either add a personalized message to the jar label or choose one of 3 standard jar quote messages:

    – Have a LVLY day

    – Sending LVLY vibes

    – You LVLY thing

    You’ll be given the option to enter your own or choose a jar quote after you’ve filled in delivery details.

    All gifts are sent out with our standard white message cards, feel free to reach out to our Customer Service team if you have any questions, we will always be ready to help!

    Our team are hard at it packing gifts to make people’s day all around Malaysia. We can't really guarantee this however you can always give it a try and let our Customer Service team know and we will see what we can do!

    Currently we only offer flower jars / arrangements options found on our website. However, we appreciate any suggestions if you if you would like to see a type of flower jar being offered in our website. Simply suggest it and we will strive to add it to our collection as soon as possible.

    For changes on delivery address or message card, you can email us at hello@lvly.my, call us at +603-9212 1051 (Mon-Sun, 9:00 AM - 6:00 PM).

    Changes to order details should be done at least 24 hours or one (1) day before your intended delivery date and selected time slot. We could not accept any last minute changes on the day of delivery to make sure your order is delivered on time.

    Unfortunately we cannot accept orders through phone at the moment but we are exploring the possibility to do just that in the near future.

    In the meantime, kindly place your order via our website.

    You may cancel your order 24 hours or one (1) day before your intended delivery date and we will process a full refund / charge-back to you. Kindly note that refunds will typically take 3-7 working days for the refund process to be completed depending on the payment method method you used to make your purchase and bank clearance which LVLY Malaysia does not have influence upon.

    It is your responsibility note of our cancellation policy mentioned above. Failure to do so will deem your request to cancel the order and full refund invalid.

    We offer a large variety of fresh flowers and arrangements hand arranged by our skilful florists. Specific varieties and colours of flowers differ based on seasonality and availability. 

    Browse our flowers by occasions and make someone's day today. 

    Our seasonal and native flower posies come in three sizes – Classic, Large, and Luxe. The difference in size is as follows:

    • Classic Posy – 375ml jar, total arrangement height 30cm approx
    • Large Posy – 750ml jar, total arrangement height 35cm approx
    • Luxe Posy – 1000ml jar, total arrangement height 45cm approx

    With proper care, our flowers will usually last 3-5 days. However, some of our LVLY posies have lasted longer. Different flowers naturally have differing lifespans but we try to always include varieties that we’re sure will last the distance.

    All our flowers are made fresh daily and our florists take great pride in making sure all our bouquets / arrangements leave LVLY looking as beautiful as possible. However, when they arrive to you they may appear a little droopy or squashed – never fear! They’ll just be a little thirsty. Trim the ends of the stems and fill your flower jar up with some water and after a good overnight drink they’ll perk right up!

    In the event if you have any doubts or questions, please feel free to contact our Customer Service team.

    Don’t worry! If you’ve noticed a few darker petals on the outer area of your roses these are known as ‘guard petals’ and can be safely removed before you put them in your vase. They may appear slightly brown or lighter in colour, this is completely normal! 

    These are simply the roses clever little way of protecting the inner flower before it begins to bloom, and whilst they might not look very appealing they can easily be removed to reveal the beautiful rose. If you gently remove the outer 2-3 petals you’ll find the new and soft petals inside.

    Great question! Here’s a few tips and tricks that you can try to keep your flowers living longer.

    – Remove all lower leaves from flowers so they aren’t in the water

    – Trim the stems regularly

    – Change the water every other day

    – Avoid direct sunlight and choose a draft-free area

    – Add a tablespoon of sugar to the water. The sugar will help nourish the flowers and promote opening of the blooms

    The flowers, fillers, and foliage in our bouquets come to us in different shapes, sizes, and stages of bloom. We are also committed to send only the fresh flowers to our customer, therefore the specific varieties of flowers may differ based on availability. Our florists will always do their best to replicate the pictures seen on our website and social media. Rest assured that even if the bouquet you received is slightly different, it have been arranged with utmost care and attention.

    Yes, we do! Please refer to the following details:

    We only cover Klang Valley at the moment : 

    Monday to Saturday: please place the order latest by 5:00 PM for same day delivery.

    Sunday : Please place the order latest by 3:00 PM for same day delivery

    We currently offer three (3) delivery slots and they are:

    a) 9:00 AM - 1:00 PM - Order to be placed at least one (1) day in advance

    b) 1:00 PM - 6:00 PM - Order can be placed on the same day before 3:00pm

    c) 6:00 PM - 9:00 PM - Order can be placed on the same day before 5pm [Except Sunday]

    If you provide us with an incorrect delivery details (Example: Wrong address / contact / name) we cannot accept responsibility for the failed delivery. We will arrange to re-deliver but a re-delivery fee may be incurred. 

    The delivery fees for orders might be vary based on the delivery address. Feel free to contact our Customer Service team if you have any questions!

    We deliver the orders according to the timeslot that you've chosen. 

    Please note that we are unable to provide or promise an exact time of delivery but be rest assured that our delivery routes will be planned with efficiency in mind.

    As much as we would like to, we are not always able to. Should the recipient be unavailable at the time of delivery, we will pass the flowers to a receptionist, colleague, family member, friend or security guard post. Sometimes, due to some security policies imposed by certain residences, office buildings and companies, our rider will not be allowed to enter the premises but to call for the recipient to collect the flowers themselves.

    Once our flower courier successfully delivers the item, you will receive a delivery confirmation email to confirm that your flower has been delivered.

    Feel free to contact our Customer Service team if you have any questions!

    While still in the checkout process, the "Delivery Instructions" field is right below the "Customer Information" form. You can write special delivery instructions for our delivery team to carry out upon delivery. We will always do our best to meet these instructions if the situation permits.

    Note: We are unable to provide specific time slots for orders, sorry!

    No, unfortunately not. We deliver 100% of our orders and do not operate a storefront business. However, we will consider and review these requests on a case-by-case basis. Kindly contact our customer support hotline +603-9212 1051 (Mon-Sun, 9:00 AM-6:00 PM) to clarify before placing your order. 

    Yes we do! Our couriers will deliver to the ward where possible or closest receptionist, if available. We cannot guarantee they will be delivered directly to patients or staff as each hospital have differing rules and protocol.

    It’s important to include a ward and bed number if you’re sending to a hospital to give us the best chance of a successful delivery. Be sure to check they haven’t been discharged before ordering!

    In saying this due to the COVID-19 situation and the constant changes we continue to find more and more hospitals are refusing to accept deliveries.

    It can also be dependent on the driver’s discretion as they are entitled to refuse to deliver to hospitals too. We recommend sending to a residential address instead or confirming with the hospital that they are still accepting deliveries before you place your order.

    Unfortunately, we are unable to deliver to PO boxes. We have our highest success rate when delivering to residential and business addresses. If your delivery is to an apartment / condominium we recommend you check first if someone will be home to accept the delivery.

    It is highly unlikely that this will happen but in an unfortunate case if this happens to you, get in touch with our Customer Support immediately by calling +603-9212 1051 (Mon-Sun, 9:00 AM-6:00 PM) and our friendly Customer Service team will help solve it.

    To be eligible for returns and refunds, you should report your case within 24 hours upon delivery of your flowers and is subjected to a mandatory review and investigation process by our Customer Support team. The flowers should also remain the same way as delivered. When filing your report, kindly provide us with your order number, several pictures of the defective product, and reasons on why are you requesting for a return or refund. In all other cases, it is the responsibility of the recipient to care for the flowers once it has been delivered. If refund take place, the refund process will take 3-7 working days. 

    We are always happy to answer the questions you might have about our service. You may call us at +603-9212 1051 (Mon-Sun, 9:00 AM-6:00 PM), or send us an email anytime to hello@lvly.my - we usually answer within an hour during business hours. Inquiries after business hours will be attended to by the next working day.